Privacy Policy

ALLEVEN Limited is an establishment registered in the UK under registration number FC034672 ("ALLEVEN" / "we" / "our" / "us"). Our contact details are at the end of this Policy (see HOW TO CONTACT ALLEVEN below).

We take your privacy very seriously and are committed to protecting and respecting it.

Where we refer to the "ALLEVEN Website" in this Policy, we mean the website that can be accessed at eualleven.jmandesignsdemozone.com (including any updates or supplements to it).

Please read this Policy carefully to understand our views and practices regarding your personal information and how we will treat it.

WHO THIS POLICY APPLIES TO
This Policy applies to all visitors to the ALLEVEN Website, including all customers who place an order via the ALLEVEN Website or register to use it.

OTHER TERMS WHICH MAY APPLY TO YOU
This Policy refers to the following additional terms, which also apply to your use of the ALLEVEN Website:

    • Our "Website Terms and Conditions" governs your use of the ALLEVEN Website.

 

    • Our "Cookie Policy" sets out information about the cookies we use on the ALLEVEN Website.

 

INFORMATION WE COLLECT (INCLUDING WHEN AND HOW WE COLLECT IT)
We collect the following personal information from and about you:

1. Information you give us. You may give us information about you:

    •  when you use or register for an account on the ALLEVEN Website;

 

    • when you place an order via the ALLEVEN Website;

 

    • when you report a problem with the ALLEVEN Website; and

 

    • if you contact or correspond with us (for example, by phone, e-mail or otherwise) for any other reason.

 

2. Information we collect when you visit the ALLEVEN Website. Each time you visit the ALLEVEN Website, we will automatically collect the following:

    • certain technical information, for example, the type of device (and its unique device identifier) you use to access the ALLEVEN Website, the internet protocol (IP) address used to connect your device to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform;

 

    • information about your visit to the ALLEVEN Website, including the full Uniform Resource Locators (URL), clickstream to, through and from the ALLEVEN Website (including date and time), pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; and

 

    • certain cookies that are capable of identifying your device (see our Cookie Policy to understand which cookies the ALLEVEN Website uses).

 

HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS FOR DOING SO
We collect personal information so that we can operate effectively and provide you with the best possible service. The information we process depends on the context of your interactions with us, with our Agents and with the ALLEVEN Website. It also depends on th

      1. e choices you make, for example the consents you provide, the functions you use and the privacy settings you select. We will only process personal information where we have a valid lawful basis to do so.

       

 

Learn more below about how we use your information and what our legal basis is for using it:

 

Type(s) of personal information we process Why we process this personalinformation Our legal basis for processingthis personal information
·     Name

·     Shipping Address

·     Billing Address

·     Telephone number

·     Email address

 To enable us to process and fulfil orders placed via the ALLEVEN Website. To allow us to perform our contract with you for the sale of ALLEVEN products, and/or to take steps at your request prior to entering into that contract.
Log-in details (including username and Password) To provide you with additional functionality and a personalised user experience when using the ALLEVEN Website (where applicable). To enable us to pursue our legitimate interests to provide the ALLEVEN Website to our customers.
Information we collect when you visit the ALLEVEN Website as described above. To conduct internal operations, including data analysis, testing, research, statistical purposes and troubleshooting.

To ensure that content on the ALLEVEN Website is presented in the most effective manner for you and for your device.

To analyse traffic to the ALLEVEN Website.

As part of our efforts to keep the ALLEVEN Website secure and to prevent fraud.

 To enable us to pursue our legitimate interests to:

·     understand how the ALLEVEN Website is used;

·     improve the ALLEVEN Website;

·     keep the ALLEVEN Websitesecure; and

·     prevent fraud.

 

More about the information we use and why
Where we have a legal basis to use your personal information without consent (as we have described above), this Policy fulfils our duty to process personal information transparently, and helps us to do so fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal information will be used.

Where consent is required for our use of your personal information, we will ask you to positively opt-in by ticking the appropriate consent box or otherwise communicating your consent. For example, we will only send you marketing information relating to our products if you consent when we first collect your information, and you may withdraw this consent at any time.

If you have any questions or require any further information regarding our use of personal information please contact us (see HOW TO CONTACT ALLEVEN).

SHARING YOUR INFORMATION
We may share your personal information with your consent or as is necessary with selected third party service providers, and other companies within our group that support us in the performance of the activities set out in the tables above.

We require all our third party service providers and all other companies within our group to take appropriate and stringent security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal information for their own purposes and we only permit them to process your personal information for specified purposes in accordance with our instructions.

We may also need to share your personal information with a regulator or otherwise to comply with the law or to respond to valid legal process, including from law enforcement or other government agencies.

Why might you share my personal information with third parties?
We may share your personal information with third parties where it is necessary in order to fulfil your order placed via the ALLEVEN Website or where we have a legitimate interest in doing so in order to improve our service to you.

Who will you share my personal information with?
We will share certain information about you with and to the following third parties for purposes specified:

    • we use a third party website provider, and fulfilment and shipping companies in order to process and fulfil orders placed via the ALLEVEN Website; and

 

    • we use Google to track your usage of the ALLEVEN Website. We do so to improve our users' experience of the ALLEVEN Website.

 

RETAINING YOUR INFORMATION
We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Even if you request that we erase your information, we may still need to keep it (see YOUR RIGHTS) or may keep it in a form that does not identify you.

If you make a purchase via the ALLEVEN Website, we will not store your personal data for longer than is reasonably necessary in order to process and fulfil your order, and provide you with any necessary follow-up customer support. However, we may keep certain information for longer periods if you have agreed to us using it, for example, for keeping in touch about our services or for our promotional purposes.

Please contact us if you would like further details on how long we retain your information (see HOW TO CONTACT ALLEVEN).

TRANSFERRING YOUR INFORMATION OVERSEAS
We will not knowingly transfer, process or store the personal data of our EU customers outside of the EEA.

We will take all steps reasonably necessary to ensure that your personal information receives an adequate level of protection and is treated in a way consistent with EU laws on data protection.

CHILDREN'S INFORMATION
We do not knowingly collect information from anyone under the age of 16 and you should not register for the ALLEVEN Website or place an order if you are under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us (see HOW TO CONTACT ALLEVEN).

KEEPING YOUR INFORMATION SECURE
All personal information that you provide to us is stored on secure servers. We have put in place (and require anyone we share your information with to put in place) appropriate measures to protect the security of your information.

In addition, we limit access to your information to those of our employees, agents, contractors and other third parties who have a business need to know. We will require them only to process your information on our instructions and they are subject to a duty of confidentiality.

You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of the information transmitted to the ALLEVEN Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or inadvertent disclosure.

We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

UPDATING AND ACCESSING YOUR INFORMATION
You have the right under data protection laws to access personal information held about you, subject to certain conditions, and to request its rectification or deletion.

If you would like to access or amend the personal information which we hold about you or you would like us to stop using your personal information, please contact us (see HOW TO CONTACT ALLEVEN).

To learn more about the rights you may have in relation to your personal information see YOUR RIGHTS.

YOUR RIGHTS
By law you have the right to:

    • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. We will need to prove your identity before we release any personal information to you.

 

    • Request correction or erasure of your personal information (unless we have the legal right to retain it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

 

    • Object to processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

 

    • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

 

    • Request the transfer of your personal information to another party.

 

    • Change your information processing preferences at any time (where this specifically relates to marketing messages, see MARKETING).

 

You should be aware that if you ask us to stop processing your personal information in a certain way or to erase your personal information, and this type of processing is necessary to fulfil your order, we may not be able to do so. This does not include your right to object to direct marketing, which can be exercised at any time without restriction.

If you want to exercise any of the rights listed above, please contact us (see HOW TO CONTACT ALLEVEN).

No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent
Where you have provided your consent to the collection, use or transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us (see HOW TO CONTACT ALLEVEN). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

MARKETING
If you are an ALLEVEN customer, we would like to send you information about our products which may be of interest to you by email and/or via social media (including, for example promotional materials and newsletters). We will ask whether you would like us to send you these messages when you place an order.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group. If you no longer wish to be contacted for marketing purposes, you can unsubscribe by using the "unsubscribe" link at the bottom of our marketing messages or by contacting us (see HOW TO CONTACT ALLEVEN).

We will not provide your personal information to any other third party businesses for marketing purposes.

OTHER WEBSITES
The ALLEVEN Website contains links to other websites. These may include, for example, Facebook, Twitter and Instagram. This Policy only applies to the ALLEVEN Website. When you link to other websites, you should read their own privacy policies.

CHANGES TO THIS POLICY
We keep this Policy under regular review and will post any updates on this webpage. This Policy was last updated in May 2018.

HOW TO CONTACT ALLEVEN
The registered office of ALLEVEN's UK establishment is 63 Edith Grove, London SW10 0LB.
If you have any questions about this Policy or how we handle your personal information please contact us at hello@alleven.com.

Complaints
If for any reason you are not happy with the way that we have handled your personal information, please contact us at hello@alleven.com. If you are still not happy, you have the right to make a make a complaint to the Information Commissioner's Office see: https://ico.org.uk/global/contact-us/.

Agreement between user and www.alleven.com
Welcome to www.alleven.com. The www.alleven.com website (the "Site") is comprised of various web pages operated by ALLEVEN, Inc ("ALLEVEN"). www.alleven.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.alleven.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.alleven.com is a E-commerce Site that sells proprietary beauty products.

Privacy
Your use of www.alleven.com is subject to ALLEVEN's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications
Visiting www.alleven.com or sending emails to ALLEVEN constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that ALLEVEN is not responsible for third party access to your account that results from theft or misappropriation of your account. ALLEVEN and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

ALLEVEN does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.alleven.com only with permission of a parent or guardian.

Cancellation/Refund Policy
Please contact us to see if you order may be canceled.

Links to third party sites/Third party services
www.alleven.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of ALLEVEN and ALLEVEN is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ALLEVEN is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by ALLEVEN of the site or any association with its operators.

Certain services made available via www.alleven.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.alleven.com domain, you hereby acknowledge and consent that ALLEVEN may share such information and data with any third party with whom ALLEVEN has a contractual relationship to provide the requested product, service or functionality on behalf of www.alleven.com users and customers.

No unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.alleven.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to ALLEVEN that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of ALLEVEN or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. ALLEVEN content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of ALLEVEN and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of ALLEVEN or our licensors except as expressly authorized by these Terms.

International Users
The Service is controlled, operated and administered by ALLEVEN from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the ALLEVEN Content accessed through www.alleven.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification
You agree to indemnify, defend and hold harmless ALLEVEN, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. ALLEVEN reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with ALLEVEN in asserting any available defenses.

Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ALLEVEN, LTD AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

ALLEVEN, LTD AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ALLEVEN, LTD AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALLEVEN, LTD AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ALLEVEN, LTD OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction
ALLEVEN reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and ALLEVEN as a result of this agreement or use of the Site. ALLEVEN's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of ALLEVEN's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by ALLEVEN with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and ALLEVEN with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and ALLEVEN with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms
ALLEVEN reserves the right, in its sole discretion, to change the Terms under which www.alleven.com is offered. The most current version of the Terms will supersede all previous versions. ALLEVEN encourages you to periodically review the Terms to stay informed of our updates.

Contact Us
ALLEVEN welcomes your questions or comments regarding the Terms:

ALLEVEN, Inc.
1133 Avenue of the Americas
25th Floor
New York, New York 10036Email Address:
info@alleven.com

Products Manufactured for
ALLEVEN LTD.
63 Edith Grove
London SW10 0LB, UK

Effective as of February 19, 2018.