Thank you for shopping at ALLEVEN!
If you have any questions prior to your purchase, we're here to help at email@example.com!
Unopened products can be returned within 7 days of the receipt of the product, as confirmed by the shipping carrier.
To be eligible for a return, please ensure the following criteria are met:
- The product is not opened or used
- The product is in its original packaging
- You have the receipt or proof of purchase with your order number
- You obtained a Return Merchandise Authorization (RMA) number from us
Products that do not meet these criteria will not be considered for return. Returns received without a Return Merchandise Authorization are not eligible for refunds.
To obtain a Return Merchandise Authorization (RMA) number and further instructions, contact us by email at firstname.lastname@example.org.
Shipping and Delivery
All shipping charges incurred in connection with the return of a product, including the original order shipping charges, are non-refundable.
If you have not received your order and the provided shipment tracking states it has been delivered, please notify us immediately at email@example.com for assistance. Missing packages must be reported to us within 3 business days of the recorded delivery date.
If you received a damaged item or package, please notify us immediately for assistance at firstname.lastname@example.org. Damages must be reported within 3 days of order receipt.
If you believe you have received a defective item, please notify us within 14 days of order receipt for assistance at email@example.com.
Sale items are not eligible for refunds. Only regular price items can be refunded.
Currently, ALLEVEN does not offer an exchange program. For assistance with product or shade selection, please reach out to us at firstname.lastname@example.org.
If you have any questions about our Returns Policy, please contact us by email at email@example.com.
Agreement between user and www.alleven.com
Welcome to www.alleven.com. The www.alleven.com website (the "Site") is comprised of various web pages operated by ALLEVEN, Inc ("ALLEVEN"). www.alleven.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.alleven.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.alleven.com is a E-commerce Site that sells proprietary beauty products.
Visiting www.alleven.com or sending emails to ALLEVEN constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that ALLEVEN is not responsible for third party access to your account that results from theft or misappropriation of your account. ALLEVEN and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
ALLEVEN does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.alleven.com only with permission of a parent or guardian.
Please contact us to see if you order may be canceled.
Links to third party sites/Third party services
www.alleven.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of ALLEVEN and ALLEVEN is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ALLEVEN is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by ALLEVEN of the site or any association with its operators.
Certain services made available via www.alleven.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.alleven.com domain, you hereby acknowledge and consent that ALLEVEN may share such information and data with any third party with whom ALLEVEN has a contractual relationship to provide the requested product, service or functionality on behalf of www.alleven.com users and customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of ALLEVEN or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. ALLEVEN content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of ALLEVEN and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of ALLEVEN or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by ALLEVEN from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the ALLEVEN Content accessed through www.alleven.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless ALLEVEN, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. ALLEVEN reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with ALLEVEN in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ALLEVEN, LTD AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
ALLEVEN, LTD AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ALLEVEN, LTD AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
ALLEVEN reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and ALLEVEN as a result of this agreement or use of the Site. ALLEVEN's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of ALLEVEN's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by ALLEVEN with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and ALLEVEN with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and ALLEVEN with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
ALLEVEN reserves the right, in its sole discretion, to change the Terms under which www.alleven.com is offered. The most current version of the Terms will supersede all previous versions. ALLEVEN encourages you to periodically review the Terms to stay informed of our updates.
ALLEVEN welcomes your questions or comments regarding the Terms:
1133 Avenue of the Americas
New York, New York 10036Email Address:
Products Manufactured for
63 Edith Grove
London SW10 0LB, UK
Effective as of February 19, 2018.